Eplan Basic Support, which was previously offered as part of standard services, offers all the necessary core functions of technical support, including updates, access to the Eplan Solution Center and Eplan Data Portal, and telephone support on workdays between 8.00 a.m. Since every company has its own structure and has different technical support requirements, Eplan offers three different software service levels to choose from. They have many years of experience in technical customer support and sophisticated system maintenance, and closely collaborate with specialist Eplan areas. Managers have an overview of all incoming support requests and are responsible for giving users the information they need. Technical Support Managers offer personal contact and are familiar with the customer´s system environment and processes. This technical support is complemented by the web-based Eplan Solution Center and its integrated knowledge database, where users can find solutions and documentation by way of a keyword search and quickly solve any potential problems themselves. Eplan is pursuing a challenging goal with these broad-based service offerings: “We assist our customers in working with Eplan as efficiently as possible from anywhere in the world at any time of day,” says Bernd Schewior, Director of Professional Services. Global players benefit from support available by telephone around the clock, every day of the year, with no more than two hours of wait time for an Eplan technician, and personal customer care with a Technical Support Manager. With the new fee-based High Value Support, solutions provider Eplan, offers full support worldwide. Operational reliability and system availability are paramount - and a high degree of customer service is desired. Supported Hardware/ Software EPLAN Electric P8Ħ.With fee-based High Value Support, Eplan offers full support worldwide.ĭecemMany companies work from several global locations and their design engineering departments are staffed around the clock. You have two possibilities: First, the comparison of Timestamp and Project name (comparison of *.zw1 and *.elk files) and second, the visual comparison via a PDF document (standard comparison).Ĥ.
* The functions displayed in gray are not currently supported. Instructions on how to integrate the devices into versiondog, the integration features as well as the workflow are described in this tutorial. The versiondog system supports EPLAN P8 software.
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